Tracking order
Order Tracking Process
At LapisVerve, we make it easy for you to track your order every step of the way. Here's how our order tracking system works:
- Order Confirmation: After placing your order, you'll receive an email confirmation containing your order details and estimated delivery date.
- Processing: Your order will be processed within 1-2 business days. You'll receive a notification when your items are being prepared for shipment.
- Shipping Notification: Once your order ships, we'll send you an email with your tracking number and carrier information.
- In Transit: Use the provided tracking number to monitor your package's journey to your doorstep.
- Delivery: You'll receive a final notification when your package has been delivered.
How to Track Your Package
You can track your order using the following methods:
1. Through Your LapisVerve Account
Log in to your account and visit the "Order History" section to view your order status and tracking information.
2. Using the Carrier's Website
Click on the tracking link in your shipping confirmation email to be directed to the carrier's tracking page.
3. Via Third-Party Tracking Services
For comprehensive tracking across multiple carriers, we recommend using:
17Track - A reliable global package tracking platform that supports most international carriers.
To use 17Track:
- Visit www.17track.net
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
Frequently Asked Questions
How long does it take for my tracking information to update?
Tracking information typically updates within 24 hours after shipment. During peak seasons, updates may take slightly longer.
What should I do if my tracking information isn't updating?
If your tracking hasn't updated for more than 48 hours, please contact our customer service team with your order number for assistance.
Can I track multiple orders at once?
Yes, on 17Track you can track up to 40 packages simultaneously by entering multiple tracking numbers separated by commas.
If you have any questions about your order or need assistance with tracking, our customer service team is happy to help. Contact us anytime.