Faq
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.
Can I modify or cancel my order?
You may request order modifications within 1 hour of placement by contacting our customer service. After this period, we cannot guarantee changes as orders enter processing.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. International shipping is available to most countries.
Do you ship internationally?
Yes, we ship to most countries worldwide. International orders may be subject to customs fees and import taxes which are the customer's responsibility.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Some specialty items may have different return policies noted on their product pages.
How do I initiate a return?
Please contact our customer service team to request a return authorization. Returns without authorization may not be processed.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise.
Product Information
Are your art supplies archival quality?
We clearly label which products are archival quality in their descriptions. Many of our art supplies are professional-grade, but please check individual product specifications.
Do you offer bulk discounts?
Yes, we offer quantity discounts on many items. Please contact our sales team for bulk pricing on orders over 50 units of a single product.
How do I care for my leather bags?
We recommend using a quality leather conditioner and storing bags in a cool, dry place away from direct sunlight. Each bag comes with specific care instructions.
Account & Technical
How do I reset my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Why can't I add items to my cart?
This may occur if items are out of stock or if there's a technical issue. Please clear your browser cache or try a different browser. If problems persist, contact our support team.
How do I update my account information?
Log into your account and navigate to "Account Settings" where you can update your personal information, shipping addresses, and payment methods.
Can't find what you're looking for? Contact our customer service team for further assistance.